Customer Service

Shipping & Delivery

Do you hold items in stock ?
We usually hold most items in stock, dosage ready for dispatch.

Do you charge for delivery ?
Delivery on most items within the UK is FREE. There are certain items which are very large or bulky/heavy which do attract a delivery charge but these will be clearly stated at the checkout before payment. There are NO HIDDEN CHARGES.
PLEASE NOTE – Express delivery applies Monday-Thursday if ordered before 1pm. Requests for express delivery on Friday, viagra sale will arrive Monday. Please contact us to ensure the item you require is in stock.

When will my order be dispatched?
All orders are dispatched same day, if order placed before 1pm Monday-Friday, subject to stock availability.

How quickly can I get my order?
Providing your items are in stock, and depending on delivery service chosen, you should expect to receive your order within 2-3 working days (UK) or approx 5-7 working days outside of the UK. However this is subject to the capacity of the delivery company.

How is my package sent?
We send the majority of orders by Royal Mail post/parcel delivery. Most orders will require a signature. On occasions we may use couriers if the package is particularly bulky or heavy.

Will I need to sign for my package?
Most orders will require a signature, and can be delivered to a place of work if required. This can be detailed during checkout. If you request our optional express delivery, this will also require a signature.

Can I send my package to another address?
Yes. You are given the option for alternative delivery address during checkout. Please note some items that are restricted (eg knives) will be required to be sent to the registered card holder. Please inform the recipient that they are due to receive a package which may require a signature.

Do you deliver outside of the UK?
Yes. We deliver most items worldwide. Some items cannot be sent due to postal restrictions. These are indicated on the specific product pages and at checkout.


Privacy & Security

This privacy policy sets out how “SPC Marketing” uses and protects any information that you give “SPC Marketing” when you use this website.

“SPC Marketing” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“SPC Marketing” may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1-AUG-2008.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may use the information to customise the website according to your interests

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and will prevent the shopping cart working successfully.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Returns & Replacements

Please contact us before returning any items.

If your item is FAULTY
We offer a full refund and/or replacement service for faulty &/or defective goods purchased from SPC Marketing.
All faulty goods claims MUST be made within 14 days of receiving the item. If the item has been purchased during a Christmas/holiday period, the claim must be made within 14 working days from when we re-open.
Please contact us before returning any items.

If your item is UNWANTED or NOT WHAT YOU EXPECTED
If the goods you purchase are unwanted or not what you expected, you may return them to us UNUSED & BOXED in their original condition for a refund within 14 days of receiving the item.
The value of your refund will be the transaction price stated at the time of your order, less a charge of £3.00 PER ORDER to cover admin, postage & credit card fees.

Christmas & holiday exceptions: During the Christmas holiday, we appreciate item(s) may have been ordered as gift(s). Items may be returned within 14 working days from when we re-open. The item(s) MUST be in their original, unused condition with all original packaging.

Any missing contents, damage to items or packaging will be deducted from the refund accordingly.

The value of your refund will be the transaction price stated at the time of your order, less a charge of £3.00 PER ORDER to cover postage, credit card fees & administration.

Please contact us before returning any items.

You will receive any refund due to you within a maximum of 30 days from cancellation. You should however expect to obtain your refund within less than 14 working days.

The Consumer Protection Regulations 2000 state that you have the right to cancel your order within 14 working days from the day after you receive your goods. You do not have to give any reason for wishing to cancel your order. This is termed as “a cooling off period”.

Ensure to include your full details when returning items, to enable us to refund you as quickly as possible.
Postage costs for any other returns, other than faulty goods, are the responsibility of the customer.
ALL Returns must be sent by an online trackable method (such as Royal Mail Special Delivery or Recorded Delivery (this ensures receipt).
PLEASE ENSURE to use the correct postage when returning goods. A stamp or stamps on the package may not be sufficient. Under-paid postage will result in either the package going astray, or us refusing delivery and your refund will not be actioned. Please send the package from your local Post Office – do NOT use a postbox as the package will be unlikely to reach us.

Please contact us before returning any items.